Social Media 101
Engaging
your customers via social media is a day-in and day-out process that
requires serious creativity and a continual effort to post relevant,
eye-catching and informative material. You should simultaneously promote
your brand and impress your customers. If this sounds like a lot to
juggle, we understand; effective branding and customer interaction via
social media is a new art that can seem like a vast, undeveloped
frontier where companies are essentially flying by the seats of their
pants.
Most companies who are using social media
correctly know the value of a strong blogging presence to inform and
entertain their customers. But while social media is a
multiple-times-a-day priority, your followers will start to get a bit
bored if you post links to your own articles exclusively. That leaves a
lot of space to fill in your various social media universes, meaning
your company will have to utilize other forms of interaction to keep
your company’s brand on the front page of your customers’ feeds and
visual planes.
If you’re in need of some ideas for filling up the space, consider utilizing an idea from our list below:
1. Landing Pages
Providing
links to landing pages on your various social media outlets helps you,
the business, capture form conversion information (a fancy phrase for
the names and emails of interested parties). The people that are already
connected to your brand, i.e. the people who follow you on Twitter and
“like” you on Facebook, get exposure to your brand’s name, logo and
tone, and you get to present them with the opportunity to communicate
back with you, providing you with leads that you can hopefully transform
into customers.
2. eBooks for download
Similarly
to a landing page, the value of attaching an “ebook for Download” to
your various social media networks is to entice your customers with
information that they find attractive enough to click on, thus upping
the chances that they will provide you with their information. All of
this helps give your brand visibility on your chosen social media
platforms, as well as providing you with valuable leads on potential
customers.
3. Specials and Deals
We
might be stating the obvious here, but the value of posting special
deals, discounts and coupons on your social media sites lies primarily
in the uncanny ability of discounts and coupons to drive traffic to your
business’s page. If they like your product enough, they’ll be more than
willing to continue purchasing it at full price.
4. Relevant News Items
Knowing
your customer base’s interests can create tons of value in their
loyalty to your brand. Posting news items that you think will be of
interest to the people who buy your product, or the people whom you
would like to buy your product, can go a long way in keeping them in
your social network circles and actively paying attention to your brand.
5. Your Employees’ Personal Blog Content
Showcasing
your employee’s blog content helps give your company a human aspect
that is attractive and engaging to your followers.
6. Links to Your Other Social Media Websites
If
you feel that your Twitter or Facebook can’t fully encompass all of the
aspects of your brand’s personality, you can give your followers and
fans the rest of the story by leading them to your other social media
outlets. Your brand gets exposure, and your followers get to know your
company more personally.
7. Memes
Everyone
loves a good laugh, and getting in with the trends when it comes to
internet humor almost demands that your company know a good meme when it
sees one. Posting appropriate memes on your business’s social media
networks helps build a personality among your followers and gives them a
laugh at the same time.
8. Videos
Visual content simply performs better
on websites like Facebook and Twitter. Providing your followers with
instant gratification visual stimulation does more to help keep your
business in the forefront of your customers’ minds than simple text. And
an interesting and engaging (and short) video that details your product
or service is an excellent way to pull potential customers in.
9. Surveys
Conducting
a casual survey via your business Facebook or Twitter is an easy way to
give your customers the chance to interact with your brand, and it also
communicates your business’s regard for its customers’ opinions.
10. Contests
Another way to drive traffic to your page and
give your followers a little competitive jolt amid the usual drudgery
that is their Facebook or Twitter feeds is to create a fun contest
wherein the winner gets a special discount or other attractive reward.
After all, people like to compete.
Posting engaging content
on your social media outlets can’t be limited to blog posts and other
text-only content; doing so is the easiest way to push your business’s
brand to the bottom of your followers’ interest-meter. Just remember
that variety is the spice of life, and creating variety in your
business’s social media presence can create a telling advantage over
your more uniform competitors.Article courtesy of Social Media Today
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